SUPPORT
We're here to help your event go smoothly.
Questions about setting up a talk, broadcasting from the podium, billing, or your account — reach out and a real person will get back to you.
Contact support
Email us directly and we'll get back to you as soon as we can. Include your event name and the date of your talk if it's time-sensitive.
Email support@venuelingo.com
support@venuelingo.com
We typically reply within one business day. During live events, mark your subject line "URGENT" and we'll prioritize it.
Common questions
Do attendees need to download anything? +
No. Attendees scan the QR code with their phone camera, which opens a normal web page in their browser. There's nothing to install and no account to create.
What if my talk is bilingual or I switch languages mid-talk? +
Use Auto-detect on the speaker screen. Venuelingo identifies the spoken language on the fly, which works well for panels and multilingual keynotes.
Can I get a transcript afterward? +
Yes. Attendees can save a full PDF transcript in their own language when the talk ends, and the same talk is archived in your Library so you can re-download it in any of the 24+ supported languages, any time.
How do I delete a talk or my account? +
Go to Settings → Delete my account to permanently remove your account, events, and transcripts. You can also delete an individual talk from its event page. See our Privacy Policy for details.
Is Venuelingo free? +
Venuelingo is free during launch. If pricing changes in the future, we'll announce it clearly before anything changes for existing accounts.
What devices are supported? +
Speakers can broadcast from iPhone, iPad, or any modern phone browser. Attendees can join from any modern phone, tablet, or laptop browser — no app required.